Current Issues
We are not aware of any issues currently affecting customers. Note that any issue may take a short while to appear here. If you are experiencing a loss of service please check our Technical Support page for some troubleshooting tips and contact details should you need to talk to us.
Forthcoming planned maintenance can be seen further down this page.
Distribution Network Status
Planned Maintenance: Thursday 23rd of May 7:30am onwards - Tewitfield: This maintenance affects ten customers who have been notified. There will be a short 5 to 10 minute loss of service before 8am and a further similar period of loss of service later in the day. We will communicate with the affected customers on the day about the timing of the second short outage.
Planned Maintenance: Friday 24th of May 9:00am to 10:00am - 3 customers near Dolphinholme, who have been notified. Please leave your router powered up during this period.
Planned Maintenance: Thursday 30th of May 6:00am to 8:00am. - Cantsfield & Melling: We will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.